Customer Service ExperienceLike this list

12 items

• Fish!

  a Proven Way to Boost Morale and Improve Results

  Lundin, Stephen C., 1941-

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  Drawing on the phenomenal success of the Pike Place Fish Market, this book contains practical lessons to improve customer service, build trust and teamwork, bolster leadership, and increase employee satisfaction.

• Fanocracy

  Turning Fans Into Customers and Customers Into Fans

  Scott, David Meerman,

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  By focusing on intangibles like community, generosity, and fun, rather than squeezing every penny from each interaction, companies are more likely to dominate their categories. And beyond the financial benefits, fanocracies spread more joy and…Read moreRead more of this annotation

• Customer Service Training 101

  Quick and Easy Techniques That Get Great Results

  Evenson, Renee, 1951-

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  Use this updated manual with its step-by-step lessons to train staff and inform your company's customer service ethos. With practice exercises, self-evaluations, and engaging sidebars, the format is like a textbook for learning and teaching customer…Read moreRead more of this annotation

• Ignore Your Customers (and They'll Go Away)

  the Simple Playbook for Delivering the Ultimate Customer Service Experience

  Solomon, Micah,

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  Spells out, step-by-step, how to craft a customer service culture and customer experience so powerful that they’ll transform your organization and boost your company’s bottom line.

• What Customers Crave

  How to Create Relevant and Memorable Experiences at Every Touchpoint

  Webb, Nicholas J., 1958-

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  Our hyper-connected economy is changing customer expectations. The days of the single point service desk have been replaced by the multi-platformed, round the clock, customer experience. Use this book and its many tools and examples to help engineer…Read moreRead more of this annotation

• Customer Service

  Career Success Through Customer Loyalty

  Timm, Paul R.

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  This textbook is helpful for those newly employed in customer service, providing a systematic process for building customer service skills that apply to any business.

• The Relationship Economy

  Building Stronger Customer Connections in the Digital Age

  DiJulius, John R., 1964-

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  “Being able to build true sustainable relationships is the biggest competitive advantage in a world where automation, artificial intelligence, and machine learning are eliminating the human experience, which is what creates the emotional connections…Read moreRead more of this annotation

• The Customer Rules

  the 39 Essential Rules for Delivering Sensational Service

  Cockerell, Lee

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  Cockerell's perspective, gained through his leadership role at Disney, is based on timeless fundamentals of customer service that will never go out of style.

• Raving Fans

  a Revolutionary Approach to Customer Service

  Blanchard, Kenneth H.

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  This classic book on customer service is a quick read, dispensing practical, time-tested principles of customer service. Written in the style of The One Minute Manager.

• Be Our Guest

  Perfecting the Art of Customer Service

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  Learn how Disney uses "magic" to keep their customers happy and coming back, a strategy that can be adopted by any business.

• Farm Don't Hunt

  the Definitive Guide to Customer Success

  Nirpaz, Guy,

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  Charging customers on a monthly basis is the new business model, which opens up fantastic opportunities to provide and extract more value from the customer relationship. To create that value business needs to move away from a hunting mindset to a…Read moreRead more of this annotation

• How to Win Friends & Influence People

  Updated for the Next Generation of Leaders

  Carnegie, Dale, 1888-1955,

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  This classic text teaches the foundations of building good relationships, which are fundamental to good customer service. One of Carnegie's techniques taught in the book is to be generous with appreciation: "In our interpersonal relations we should…Read moreRead more of this annotation