Conversation Transformation

Conversation Transformation

Recognize and Overcome the 6 Most Destructive Communication Patterns

Book - 2012
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Provides practical guidelines for dealing with the six most common conversation enders: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks.
Publisher: New York : McGraw-Hill, c2012.
ISBN: 9780071769969
007176996X
Branch Call Number: 302.346 BENJAMI
Characteristics: viii, 246 p. : ill. ; 23 cm.
Additional Contributors: Simon, Anita 1936-
Yeager, Amy 1975-

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