Difficult Conversations

Difficult Conversations

How to Discuss What Matters Most

Book - 1999
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Written by the Harvard Negotiation Project--the group that produced the bestselling "Getting to Yes"--this book sets forth a groundbreaking method and proven step-by-step approach that shows how to handle the most challenging conversations with more success and less anxiety.
Publisher: New York : Viking, 1999.
ISBN: 9780670883394
0670883395
9780140288520
014028852X
Branch Call Number: 158.2 STONE
Characteristics: xxi, 250 p. ; 24 cm.
Additional Contributors: Patton, Bruce
Heen, Sheila

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The_Thin_Man
Feb 13, 2019

Highly recommended by Jessica Roberts

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xiaojunbpl12
Jan 23, 2018

I found bullet points effective, and could still eye ball and grasp the tiered / nested points... made into a map - big deal!
Analysis of case studies is boring, lots of repetitions (in essence). Anyhow what I learned and verified here may morph into some seamless actions, hopefully.

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